Objectives of the Position
The Digital consumer experience-Associate/IT Manager plays a vital role in shaping how L’Oréal China facilitate, generate and execute great consumer experiences in Omni channel by both creating new digital applications and platforms and supporting new implementations.
The role has responsibility to deliver digital customer engagement projects and to support business team’s requirements in a correct deployment, cost effective and timely manner in alignment with specifications and quality requirements for consumers interacting with the L’Oréal brands, products, and services.
Role Responsibilities
Closely work with business team to design customer digital experience to help business team to understand digital consumption habits, browsing behaviors, content preference analysis, commentary analysis.
Proactively explore existing and emerging digital IT solutions and tools that are relevant and helpful to corporate business growth on new campaign and retail.
Manage related vendors, also internal teams, on project delivery including requirement analysis, system design, coding, QA, deployment and maintenance according to corporate standard process, SLA, KPI and best practices
Develop and maintain strong working relationship with business team, IT teams at global/zone/China level to ensure that proposed solutions are aligned with the L’Oréal IT standard and strategy
Manage the project timeline, quality, budget and resources
Manage IT products, fulfill business needs by following agile methodologies
Manage change requests, incidents, service requests within budget and set priorities
Ensure all projects compliance with security and privacy requirement
Clearly understand CRM concepts/scope, experienced in CRM implementation projects.
Master a few mainstream AI tools, understand the concept of AIGC and how it is going to reshape our digital world
Understand and experienced in emerging social platforms such as WeChat, Douyin, RED, participate or implement a few digital projects related
Knowing content driven business model, understand the content lifecycle management across all different channels such as EC and CRM.