• Develops beauty adviser knowledge and competencies in one to one using coaching approaches 

• Supports new BAs in on boarding phase • Animates a community of BA to foster learning

 • Participates to learning material /tools design and adaptation 

• Impersonates and transmits the values of the brand and service attitude 

• Stays up to date with competition knowledge ( products, learning methods, services, innovations)

 • Masters POS system, system affinity and experience

- Contributes to sell out & retail efficiency

• Follows up ROI of learning actions vs sell out and build on going improvement

• Monitors budgets. • Directly contributes to the POS selling activity during peak periods

• Contributes to improve sell out, providing regular feedbacks to Retail management teams Main KPIs

Productivity: IPT/AUS NPS/ MS Score Conversion rate