As the Omni Retail Experience Manager/Director, you will architect and implement a seamless Omni channel strategy with a strong focus on elevating our offline store experience, driving retail performance, and delivering excellence in service and education.
- Strategize and Innovate: Design and deploy the vision for the omni-retail consumer journey, identifying new trends and technologies to create unforgettable, high-touch experiences in our physical stores.
- Drive Retail Excellence: Lead projects that boost retail performance, implementing best-in-class service models and education programs for our beauty advisors to enhance consumer engagement and loyalty.
- Lead with Collaboration: Act as the central point of contact for retail experience, working closely with brand GMs, marketing, education, and tech teams to ensure flawless execution of all retail initiatives.
- Analyze and Optimize: Monitor and analyze retail KPIs, service quality, and consumer feedback to continuously refine strategies and ensure a superior luxury experience that sets L'Oréal apart.
We Are Looking For
You are a strategic and results-oriented leader with a deep understanding of the retail landscape. You thrive in a dynamic environment and are skilled at turning consumer insights into impactful retail strategies. Your ability to collaborate and influence across functions will be key to your success.
We believe you'll be a great match if you demonstrate:
- Retail Excellence: Deep expertise in offline retail operations, performance management, and creating premium consumer experiences.
- Consumer Centricity: A strong ability to place the consumer at the heart of all strategies, understanding their needs and desires.
- Business Acumen: Proven ability to connect retail initiatives to commercial results and manage projects with a clear focus on driving business growth.
- Stakeholder Management: Excellent skills in building relationships and aligning diverse teams (Marketing, Sales, Education) toward a common goal.
- Project Management: Strong capability to lead complex, cross-functional projects from concept to completion in a fast-paced environment.