Main responsibilities

•    Upholds & demonstrates Aesop brand identity & values.

•    Drives excellence in store environment, product presentation, & team presentation across their portfolio.

•    Partners with marketing & VM & puts forward recommendations to deliver on brand strategy.

•    Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio. 

•    Acts as a conduit between head office & retail & cascades communications in an effective and timely manner.

•    Plans & conducts regular & purposeful store visits.

•    Considers the environment, local community & commercial outcomes in all business decisions.

•    Optimize inventory management, proactively seizes opportunities & mitigates risk.

•    Upholds compliance & integrates into workflow for self & team.

•    Prioritizes the customer in decision making.

•    Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling.

•    Partners with Training & Performance to grow team capability in line with portfolio & business goals.

•    Holds self & others accountable to consistently deliver positive customer experience.

•    Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio. 

•    Delivers on portfolio goals & targets.

•    Integrates observation, review & analysis of portfolio & team performance into daily workflow.

•    Leads proactive development of self & team through training, coaching & feedback.

•    Manages portfolio recruitment and builds dynamic portfolio development & succession plans.

•    Promptly engages in performance recovery.

Job Requirement:

•    Bachelor degree or above

•    At least 10 years working experience in retail or customer service industry

•    More than 3 years multiple store management experience

•    Good customer service sense

•    Sales driven

•    Good Cross-function communication skill

•    Good influencing skill