Job Title: IT Solution Delivery Lead – Corporate Functions
Department: Corporate IT
Location: Shanghai
About the Role:
The IT Solution Delivery Lead is a multifaceted role that blends project management, service delivery, and business relationship management expertise. Focusing on corporate functions, this individual will partner closely with HR, Corporate Responsibility, Corporate Affairs & Engagement and Campus and other internal business units to drive digital transformation initiatives and deliver innovative technology solutions that enhance operational efficiency and employee experience. This role requires a strategic thinker with exceptional communication and stakeholder management skills, capable of navigating complex projects and fostering strong partnerships across the organization.
Key Responsibilities:
- Project Management: Lead and manage the full lifecycle of IT projects, from initiation to closure, ensuring projects are delivered on time, within budget, and meet defined objectives. This includes developing project plans, managing resources, tracking progress, mitigating risks, and communicating effectively with stakeholders. Experience with Agile methodologies is preferred.
- Service Delivery Management: Oversee the day-to-day operations and performance of critical business applications. Ensure high availability, stability, and user satisfaction by proactively monitoring system health, managing incidents and service requests, and continuously improving service levels. Experience with ITIL framework is a plus.
- Business Relationship Management: Act as a trusted advisor and strategic partner to business stakeholders. Build and maintain strong relationships, understanding their needs and translating them into technical requirements. Collaborate on solution design, prioritize demand, and ensure solutions align with business objectives and overall IT strategy.
- Demand Management: Manage the demand pipeline for IT services, prioritizing requests based on business value, feasibility, and strategic alignment. Collaborate with stakeholders and IT leadership to optimize resource allocation and project prioritization. Contribute to IT roadmap development.
- Innovation and Continuous Improvement: Identify opportunities to leverage technology to enhance business processes and improve operational efficiency. Research and propose innovative solutions, champion the adoption of new technologies, and drive continuous improvement initiatives.
- Vendor Management: Manage relationships with key IT vendors, negotiating contracts, overseeing performance, and ensuring adherence to service level agreements.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- 7+ years of experience in IT, with a proven track record in project management, service delivery, and business relationship management.
- Experience working with corporate functions especially in HR technology such as SuccessFactors, HR Service Delivery and implementing enterprise-level software solutions.
- Strong understanding of IT best practices, methodologies, and frameworks (e.g., Agile, ITIL).
- Excellent communication, interpersonal, and stakeholder management skills.
- Proven analytical, problem-solving, and decision-making capabilities.
- Ability to work independently and as part of a cross-functional team.
- Passion for innovation and continuous improvement.