Main responsibilities
- Upholds & demonstrates Aesop brand identity & values.
- Drives excellence in store environment, product presentation, & team presentation across their portfolio.
- Partners with marketing & VM & puts forward recommendations to deliver on brand strategy.
- Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio.
- Acts as a conduit between head office & retail & cascades communications in an effective and timely manner.
- Plans & conducts regular & purposeful store visits.
- Considers the environment, local community & commercial outcomes in all business decisions.
- Optimize inventory management, proactively seizes opportunities & mitigates risk.
- Upholds compliance & integrates into workflow for self & team.
- Prioritizes the customer in decision making.
- Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling.
- Partners with Training & Performance to grow team capability in line with portfolio & business goals.
- Holds self & others accountable to consistently deliver positive customer experience.
- Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio.
- Delivers on portfolio goals & targets.
- Integrates observation, review & analysis of portfolio & team performance into daily workflow.
- Leads proactive development of self & team through training, coaching & feedback.
- Manages portfolio recruitment and builds dynamic portfolio development & succession plans.
- Promptly engages in performance recovery.
Job Requirement:
- Bachelor degree or above
- At least 10 years working experience in retail or customer service industry
- More than 3 years multiple store management experience
- Good customer service sense
- Sales driven
- Good Cross-function communication skill
- Good influencing skill